Best Price Guaranteed
In Sumus Hotels Group we are committed to offer you the best price available online. If you find a lower rate before you book at our official website, or 24 hours after doing it, we will match the price of your reservation.
In order to be able to apply this warranty, you have to send us the following information to the address email@example.com:
- 1) Dates and details of stay (hotel, number of guests, board, and type of room).
- 2) Price that you have seen or booked at our website
- 3) Price that you have seen at the other website
- 4) The URL address of the other website (example: http://www.web.com)
- 5) A screen print in which we can see the lower price that you have seen at the other website
Please note that in order to apply the best price guarantee, it must be possible check the prices online and that both offers must be in identical conditions, i.e., same hotel, same dates, room type, number of guests, board, payment and cancellation conditions. The information should be sent by the person who did or will do the booking (not by agencies or intermediaries).
This warranty shall not apply in the following cases:
- - Opaque/Roulette rates, in which the name of the hotel or destination is not identified until the reservation is confirmed.
- - Packages with additional services besides of the accommodation, for example, transportation + hotel.
- - Websites offering payment through bonds or pay stubs.
- - Rates for specific guilds, like corporate rates or groups.
At Sumus Hotel Group we reserve the right to apply the best price if the above conditions are not fulfilled, or if it’s not possible to verify the availability of the cheaper rate, as well as to modify or cancel the terms of this warranty.